Privacy Policy | January 2020

This Privacy Policy sets out how CoFactor Pty Ltd (ACN 637 080 070) (CoFactor, we, our or us) will manage the collection, storage, use and dissemination of your (you, your) Personal Information (PI). In this Privacy Policy, a reference to Australian Privacy Principles (APPs) means the APPs contained in the Privacy Act. By accessing this site or otherwise transacting with us you accept the terms of this Privacy Policy. This Privacy Policy applies to information provided to us whether via the Site or any other means.

We are committed to ensuring that the PI we collect about you is protected and is used, stored and disclosed in accordance with the Privacy Act and this Privacy Policy.

This Privacy Policy will not apply to websites which are linked to the Site and over which CoFactor has no control.

Collection, use and disclosure of PI

The main types of PI that CoFactor generally collects from you are name, email address and other contact information (such as phone number).

Your PI may be used by us for the following purposes:

  • to provide the services offered on the Site and in any other forum to you;
  • to tailor our services to suit your needs;
  • to send you marketing materials and other communications that you ask to receive from us or that relate to the services we provide; and
  • for market and business analysis and research.

We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy. In order to deliver our services, we may disclose your PI to other organisations but only in relation to providing our services to you. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your PI.


PI may also be collected by cookies when you use the Site. Cookies are pieces of data stored by your web browser on your hard drive which contain information relating to your use of the Site. When you access the Site, cookies may record details relating to your use of the Site, including what pages you view from the Site. CoFactor does not use cookies to track your PI and uses them for internal management purposes only.

Direct marketing

From time to time we may use your PI to inform you about CoFactor ‘s products or services or about special offers which CoFactor believes may be of interest or of benefit to you. We may do this via email, SMS, telephone or mail.

You agree and acknowledge that if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the products and services we provide.

Management of your PI

CoFactor will take all reasonable steps to ensure that the PI which it collects, uses or discloses is correct and is stored in a secure environment which is accessed only by authorised persons.

If we no longer need your PI, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or securely delete your PI.

Security of PI

We will use reasonable endeavours to keep your PI in a secure environment, however, this security cannot be guaranteed. If you believe that there has been unauthorised use or disclosure of your PI, please contact us (see below).

Accuracy of your PI

We take reasonable steps to ensure that the PI held by us is accurate, complete and up to date. If you believe that any of your PI is inaccurate, please contact us and we will take reasonable steps to correct it.

Contact details and access to information we hold about you

If you have any questions, or if you wish to receive more information on our information practices and Privacy Policy, please contact our Privacy Officer.

If you request access to the PI we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to exemption permitted under the Privacy Act. You may request this information by writing to our Privacy Officer:

Privacy Officer

CoFactor Pty Ltd
Level 5
171 Collins Street
Melbourne Vic 3000


We may charge a reasonable fee for providing that information.

Updates to this Privacy Policy

CoFactor may vary this Privacy Policy from time to time reflect our current practices and obligations. We will publish our current Privacy Policy on our Site at and the changes will take effect at the time of publishing. You should review this privacy policy regularly and remain familiar with its terms.